• Reporting to the VP, Marketing & Communications, the Senior Designer provides creative leadership, overseeing design projects that advance both departmental and institutional goals.
• Leads design and development of high-quality materials across all outputs/channels, working closely with the in-house Graphic Designer and the Marketing & Communications, Development, and Education teams, as well as freelance and agency partners. Manages the creation of a wide range of assets including brochures, ads (print and digital), direct mail pieces, signage, event collateral, and email/social/web assets, as well as stakeholder communications such as presentation decks, proposals, and brand materials. 
• Oversees design projects from start to finish, including concept development, design execution, creative reviews, pre-press vendor coordination, and final delivery.
• Reviews in-house work to ensure accuracy, brand consistency, and strategic alignment across broader campaigns; monitors creative asset development through third-party partners.
• Prepares, updates, and maintains design templates.
• Manages creative intake processes and resource allocation within the internal team, including receiving and reviewing briefs, gathering project details, and facilitating project discussions.
• Builds workback schedules and manages timelines using project management tools to keep projects on track.
• Liaises with external vendors and suppliers for project coordination (printers, mail houses, Roy Thomson Hall and other venue partners).
• As part of the Marketing & Communications team, this role includes participation in rotating in-person concert duty (typically 2–3 times per month during the TSO’s concert season)—engaging with patrons, answering basic questions, and providing information and materials. Some evenings and weekends are required.

• Bachelor’s Degree or equivalent in Graphic Design or related field.
• 7–10 years in a Graphic Design/Production role, including at least 5 years of experience in print design, and 3 years in a supervisory capacity.
• Advanced knowledge of Adobe Creative Suite programs and a strong understanding of design principles, including colour theory, typography, layout, and accessibility design best practices.
• Advanced knowledge of print production, including pre-press, printing techniques, and print-ready file preparation.
• Strong project management experience using project management tools. Familiarity with Asana is a strong asset.
• Detail- and deadline-oriented, with the ability to manage multiple projects and deadlines simultaneously, involving various project stakeholders.
• Exceptional leadership, communication, interpersonal, organizational, and time-management skills.
• Strong portfolio showcasing a range of print and digital materials, and a refined design aesthetic.
• Knowledge and appreciation of classical music and/or the performing arts is an asset.

• Thrives in a fast-paced, high-volume environment with competing priorities and tight timelines—stays calm under pressure and manages time effectively.
• Comfortable working with a wide range of colleagues, from junior staff to executive leadership.
• Values relationship-building and collaboration to support project success and fosters a positive work environment.
• Accountable and acts with integrity.
• Ability to clearly articulate visual concepts to both creative and non-creative stakeholders.

Working Conditions/Physical Demands:

• Hybrid work environment - opportunity to work remotely as well as in the office.
• Ability to use computer-based graphic design software and TSO-provided hardware for extended periods of time.
• Ability to communicate with and interact with the public during concert duty and other situations.
• Long periods (more than one hour) of standing during events and concert duty 
• Occasional travel required to review proofs or attend press approvals.